About Us

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from the U.K. or anywhere else, place your order and your credit card company will convert the transaction to your own currency. We accept Visa, American Express, and Mastercard. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.

All our orders are handled via Barclaycard Merchant Services using 128bit Encryption, this is 100% secure.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

FREE POSTAGE on all orders regardless of size.

Delivery Schedule

We will normally despatch your order the same day, if the item is in stock, International orders approx 10 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

The prices quoted include UK tax at a rate of 17.5% for orders made from the UK or the European Union.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach Barclaycard Merchant Services. They are not held by Steffan's the Jewellers or any third party except for Barclaycard Merchant Services.