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  • 31 Day Return Policy
  • Jewellery Price Match Guarantee
  • Free Jewellery Gift Box
  • Official Jewellery Stockists
  • Jewellery Finance Options Available

GENERAL PURCHASING INFORMATION AT WWW.STEFFANS.CO.UK

BACK ORDERS

If your item is not in stock, we will always try to order the item in for you where possible. You will always be emailed with the option to cancel your order if you would rather not wait.

TAX CHARGES

The prices quoted include UK tax at a rate of 20% for orders made from the UK or the European Union.

CREDIT CARD SECURITY

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach Barclaycard Merchant Services. They are not held by Steffan's the Jewellers or any third party except for Barclaycard Merchant Services.

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from the U.K. or anywhere else, place your order and your credit card company will convert the transaction to your own currency. We accept Visa, American Express, and Mastercard.

All our orders are handled via Barclaycard Merchant Services using 128bit Encryption, this is 100% secure. The payment is taken at the point of ordering not the point of delivery, if we are unable to supply an item we will contact you with an option to refund the money or supply an alternative item.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

ONLINE EXCLUSIVE ONLY PRODUCTS

These products are exclusive to our website only. We do not have stock of these items, they are ordered in from their required stockist once an order has been placed. Please allow approximately 5-7 working days for dispatch of your item(s) of jewellery.

PAYMENT METHODS

PAYPAL PAYMENTS

When paying for an order using PayPal, Steffans the Jewellers require all processed payments to have a "Confirmed Address" before we are able to dispatch the order. If you have not yet confirmed your PayPal address you may follow the instructions on how to do so from this link to Paypal.

If your order is processed with an "Unconfirmed Address" then we will contact you using the information provided on your order, if however we are unsuccessful in doing so we may cancel and refund your order and email you confirmation of this.

Confirming your address is quick and easy and verifies that you are the owner of the card for the PayPal account.

DEBIT/CREDIT CARD PAYMENTS

When paying for an order using either a Debit or Credit card, Steffans the Jewellers require all processed payments to pass two security checks.

The first of these checks is in relation to the billing address provided matching the address for the card holder, this is generally matched via; house number, street name, and the postcode.

The second check is based on the payer authentication which is supported on all major credit/debit cards. This is the process of entering a password that you have created for making online payments. If you are uncertain on how to set this process up, your bank will be able to assist you in doing so.

If your order is processed and doesn't pass the security checks that Steffans the Jewellers have implemented then we will contact you using the information provided on your order, if however we are unsuccessful in doing so we may cancel and refund your order and email you confirmation of this.