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  • 31 Day Return Policy
  • Jewellery Price Match Guarantee
  • Free Jewellery Gift Box
  • Official Jewellery Stockists
  • Jewellery Finance Options Available

Frequently Asked Questions

Below are some answers to your frequently asked questions as well as our terms and conditions regarding some of our policies.
 

31 Day Returns

How long do I have to get a refund for my order if I am not happy with my purchase?

In accordance with the Distance Selling Regulations, You as a customer are entitled to ask for a full refund, no questions asked, of any purchase within 14 working days of receiving an order.  We will refunded you upon receipt of your item and a written confirmation that you wish to have a refund of your order. We have a returns form which needs to be included in your return. 

I love my bracelet but its the wrong size, can i exchange it?

At Steffans we offer a 31 day no questions asked exchange period for any item purchased with us,  As with returning an item for a refund, we request the item is returned to us with a written confirmation of how you wish to proceed before we can dispatch a replacement item with you. We have a returns form which needs to be included in your return. 

For more information on our Returns / Exchange procedure, please follow the link below.

http://www.steffans.co.uk/returns 

How long will it take to have my return processed?

We like to allow up to 5 working days for a return to be processed completed. We would like to make you aware that, the way you pay can effect how quickly a refund may then appear back in your account. Paypal transactions usually appear back instantly, However, Bank card transactions can take between 3 to 5 working days to process due to the speed of your chosen bank.

Exchanges can take significantly longer dependant on whether we have the item you would like to exchange for in stock, or if we need to order the item in from the brand, if there is going to be a delay with dispatching your alternative item, we will endeavour to inform you as soon as possible. 

If have any further questions regarding our returns process. please do not hesitate to contact a member of our team on 01604 622090 between 09:00 and 17:00 Monday to Friday and we will be more than happy to assist you further.


Price match promise

Steffans price match promise to you means that if you find any of our branded jewellery or watches in stock sold for a lower price elsewhere, we will happily match that price for you as long as the following applies…

  • The Steffans Price Promise is available on branded jewellery and timepieces. 
  • It is an identical product that is in stock on their website.
  • The retailer is an authorised stockist of the brand and can be found on the brands official website under their authourised stockists.
  • The Steffans Price Promise is only available against online retailers and we can not price match against High Street prices.
  • You will need to provide us with a link to the site in which you have seen the item cheaper.

How do I ask about a Price match? 

There are several ways to contact us regarding a price match, the fastest way is throught our Live Chat facility on the homepage of our website, between the hours of 09:00 and 17:00 Monday to Friday or you can e-mail online@steffans.co.uk and a member of our team will be able to look into this for you.

What happens if my price match is successful?

Upon the Successful application of a price match, we will then provide you with a special code for you to claim the item at the agreed price when you purchase the item through the website. 

The Price match is only valid online and can not be used in our stores at a later date.

If have any further questions regarding our Price Match process. please do not hesitate to contact a member of our team on 01604 622090 between 09:00 and 17:00 Monday to Friday and we will be more than happy to assist you further.


Free Gift Box

Every Item is carefully selected and placed into a complimentary authentic branded gift box with a ribbon bow. We also aim to provide a branded bag and literature with every order, however, if we are unable to provide any of the above your item will be placed in a Steffans box, with a Steffans Bag.

Do you do any other gift wrap options? 

We can offer other gift wrap options, dependant on request, however there may be additional charges for this service. For more information please contact a member of our team on 01604 622090 between 09:00 and 17:00 Monday to Friday or e-mail online@steffans.co.uk and we will be more than happy to assist you further.

 

Official stockist

Steffans jewellers continue to bring you world leading brands from across the jewellery sector. Creating breath-taking one offs to providing the latest statement pieces. Steffans jewellery allows you to create your own look, with the comfort of an official stockist, guaranteeing quality products.

Steffans is proud to be one of the leading stockists of a variety of brands from within in the UK and afar, featuring the latest collections and designs, perfect for gift giving anytime of the year. Capture those unforgettable moments with Steffans jewellers at your side.

You will be able to see us as an official stockist on any of the brands we stock's websites, So you can have 100% satisfaction in knowing they take great pride in allowing us as a reputable brand ourselves to sell their pieces.
 

Finance available

We provide our customers with an alternative payment option both online and instore. Finance as a option that positivly supports you in managing your purchases and payments. Pay4Later is the fastest and easiest way to offer finance to our customers. Talk to one of our advisors today to find out more.