Steffans are required to refund the V.A.T charge of 20% incurred on our products for any non-UK resident or a resident of the Channel Islands. This is a procedure that is adhered to for both E.U and worldwide customers of www.steffans.co.uk and is an automated process by the internet department.
The refund is issued after your order has been completed, and will take between 5-7 working days to be processed. You shall receive a confirmation email once the refund has been processed, and please allow the aforementioned time period for the money to appear in your bank account.
If you purchased from www.steffans.co.uk via paypal then the refund shall appear in your paypal account instantly.; however if the purchase was made via credit or debit card then please allow between 3-5 working days for the money to be credited back into your account.